Q: How do you pack and ship? Do you support full container loading?
We offer export-standard packing and loading suggestions. Both LCL and FCL shipments are supported, and trade terms can be discussed.
Q: Do you offer installation guidance and commissioning support?
Yes. We provide remote installation guidance, wiring instructions, and basic commissioning support, along with related documents.
Q: How do you select a solar system configuration?
We recommend solar panel and battery capacity based on power consumption, working hours, and local sunlight conditions.
Q: What certificates and test documents can you provide?
We can provide datasheets and factory inspection/test documents. If specific certificates or third-party testing is required, we can discuss and arrange.
Q: What is the lead time?
It depends on model, quantity, and customization. Standard items are faster; customized orders require specification confirmation before lead time is given.
Q: What is your MOQ and sample policy?
MOQ is flexible. Samples are available for testing. Sample cost and shipping are usually paid by the buyer, and can be negotiated for a deduction in bulk orders.