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FAQ
Frequently Asked Questions
  • Q: How do you pack and ship? Do you support full container loading?

    We offer export-standard packing and loading suggestions. Both LCL and FCL shipments are supported, and trade terms can be discussed. 

  • Q: Do you offer installation guidance and commissioning support?

    Yes. We provide remote installation guidance, wiring instructions, and basic commissioning support, along with related documents. 

  • Q: How do you select a solar system configuration?

    We recommend solar panel and battery capacity based on power consumption, working hours, and local sunlight conditions. 

  • Q: What certificates and test documents can you provide?

    We can provide datasheets and factory inspection/test documents. If specific certificates or third-party testing is required, we can discuss and arrange. 

  • Q: What is the lead time?

    It depends on model, quantity, and customization. Standard items are faster; customized orders require specification confirmation before lead time is given. 

  • Q: What is your MOQ and sample policy?

    MOQ is flexible. Samples are available for testing. Sample cost and shipping are usually paid by the buyer, and can be negotiated for a deduction in bulk orders.